Every week we get a handful of calls and emails from clients for whom we run their email on Rackspace. They have received emails supposedly from Rackspace saying that their account or email can’t be confirmed, or their profile needs to be updated, to name a few. These are scam emails!
Keep in mind that….
• Rackspace will never email you directly. Any messages about your email account will only come from us at Abacus Web Services.
• Legitimate companies only use your name, not “Dear Valued Customer”, for example.
• The sender’s name and email address as well as the body of the message are formatted to look legitimate. Also, a legitimate sender will have the company name in their email address.
• The language used may not be grammatically correct English.
Phishing can also be done on bank accounts and credit card accounts so beware!
If you have any questions whether you have an account with us or not, call us! 941.870.5343
In this example, #1 shows that it is a fake email and #s 2 and 3 are fake links that do not lead to Rackspace!
From: RackSpace <adanna@belcan.com>
Sent: Tuesday, November 6, 2018 12:21 PM
Subject: The current account name set for this mailbox could not be confirmed
Importance: High
Dear Valued Customer,
The current account name set for this mailbox could not be confirmed.
You are required to confirm your profile information immediately.
Click here to proceed
Please Note: Your account name is required to ensure all outgoing messages are delivered accordingly.
We apologize for any inconveniences caused.
Thank you for choosing Rackspace!
Rackspace.
Good Morning,
Someone on an unrecognized device attempted to sign in to your Rackspace account.
And a request to de-activate your email account was made
If this was you, you’re all set!
Did not request this? Cancel De-activation.
Thanks,
Rackspace Active Team
Any messages about your email service will come from Abacus Web Services and NOT Rackspace.
Here is another example which shows that the email address is not from Rackspace and it has poor grammar and punctuation.
One example of these emails is one that says they have caught you doing something inappropriate on your computer and that they have recorded it. They then threaten to release it if you do not pay a particular amount in Bitcoin. (Bitcoin is “a type of digital currency in which encryption techniques are used to regulate the generation of nits of currency and verify the transfer of funds, operating independently of a central bank”).
Another example is pictured below that threatens bodily harm. Please note the language that is used shows that English is not their first language. It is pretty clear that these are fake messages, however, if you receive an email like any of these and are unsure if they are fake or not, please contact us and we will help you!
